Primary Function

The Floor Manager assists in on-site event management for all patron/public areas with attention to excellence in customer service (internal and external), community building, and patron safety/security.

Part Time Hourly

Duties and Responsibilities

· Supervises Usher Captains and volunteer staff during events (motivates, promotes safe and healthy environment, and communicates upwardly for discipline and recognition).

· Arrives to shifts on time in the designated uniform. The designated self-provided uniform consists of black dress pants or a skirt, with a white shirt, and black shoes. A black blazer and a tie or scarf will be provided by the Shubert upon the employee’s first shift.

· Communicates with House Operations Manager, and as needed, the Director of Operations regarding interaction with volunteers (i.e., ongoing training, changes to policies and procedure, kudos).

· Serves as customer service liaison, using House Operations Manager and Box Office resources appropriately.

· Supports special event needs by providing on-site reception/meeting/visiting merchandise services.

· Reviews and communicates event and house specific information (run times, holds, programs, inserts, attendance, trouble seats, relocates, etc.) to event staff and volunteers during floor meetings.

· Provides support to House Operations Manager regarding facility opening preparations, such as doors locked/opened, stanchions placed/removed, and staff placement.

· Communicates and implements house opening and evacuation situations to all event staff in assigned area as directed by the House Operations Manager.

· Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using available security staff as necessary.

· Handles accident situations, using first aid training and securing as much information as possible to complete a Shubert Incident Report. Notifies the House Operations Manager for assistance.

· Reports building problems (HVAC, lighting, cleanliness, fixtures, room conditions, etc.), communicating either via internal radio for immediate needs or via identification on shift report for the House Operations Manager.

· Clears and closes assigned location, communicating appropriately with the House Operations Manager.

· Files appropriate event documentation. Provides ongoing communication to the House Operations Manager & the Director of Operations.

· Stays informed and educated on policy and procedural changes through regular monitoring of email for Shubert communications and attendance at mandatory event staff meetings.

· Responsible for peer training as applicable.

· Provides a minimum of 50% availability for monthly shift openings.

· Performs other duties as assigned.

Knowledge, Skills and Abilities

· Proficient communication skills.

· Ability to remain calm and resolve challenges and/or requests in a fast-paced environment.

· Ability to lift up to 25 pounds and stand for up to 4 hours with or without accommodation.

· Ability to work a flexible schedule.

Credentials and Experience

· High School Diploma/GED Equivalent.

· Prior customer service experience in a service-oriented environment.

· Ability to maintain current certification in CPR/First Aid/AED/BBP.

Special Requirements

· Ability to work infrequent mornings and afternoons during weekdays when theatre activity requires.