Title House Manager

Location McCoy Center for the Arts

FLSA Status Non-Exempt

Reports to Director of Operations

Primary Function

The House Manager assists the Director of Operations with a variety of duties to help maintain a smooth, well-run front-of-house operation during performances, ensuring patron satisfaction and safety.

Duties and Responsibilities

• Prepares and closes the front-of-house for performances including turning lights on and off, locking and unlocking doors, distributing radios, verifying and maintaining appropriate quantities of programs and stuffers, and assisting the Director of Operations in duties related to events.
• Ensures cleanliness and safety of theatre by checking seating areas, entrances, egresses, and restrooms and informing Operations Assistants/Custodians if stocking items are needed.
• Provides custodial assistance during events as needed, such as maintaining and checking restrooms between intermission and the conclusion of the event and ensuring the building exterior is clean and clear of debris.
• Manages ushers including sign-in, assigning usher positions, and ensuring ushers have the proper equipment and training for their positions.
• Coordinates the activities of all front of house volunteers.
• Communicates regularly with the Director of Operations to discuss event specifications, special instructions, and special duties.
• Completes house reports.
• Maintains a presence in the lobby before, during, and after an event to provide complete patron satisfaction including special seating needs, taking tickets, and handling unforeseen or emergency situations in a prompt, courteous fashion.

Knowledge, Skills and Abilities

• Effective communication skills for working with renters, guests, volunteers and staff members.

• Efficient problems solving skills with the ability to quickly resolve problems in a calm, professional manner.
• Ability to perform a variety of tasks, often changing assignments with short notice.
• Quality customer service skills, thoroughness, and attention to detail.
• Ability to perform moderate lifting (up to 25-50 lbs), standing, bending and kneeling and climb stairs repeatedly throughout the course of performances, as necessary.
• An enjoyment of public interaction and the performing arts is important.

Credentials and Experience

• High School Diploma or Equivalent.
• Minimum of 2 years’ experience in a customer service role.
• Ability to work day, evening, and weekend hours as theatre activity requires.